FAQ

Delivery

Tracking Your Order

What should I do if my order hasn't been delivered yet?

Not in when your order is delivered

Lost Parcel

Customs and Import Charges

Orders

Can I Cancel My Order?

Can I Change My Order?

I Haven't Received My Confirmation Email

The Prices On Your Website Have Changed

Wrong Item Recieved

Missing Item

Faulty/Damaged Items

Returns

Returns & Exchanges

When will I receive a refund for my returned item(s)?

When will you exchange my returned item(s)?

Do you refund delivery charges if I return something?

Payments

How can I pay for my order?

When is my card charged?

General Enquiries

Wholesale

Press & PR Queries

Influencers

Job Enquiries