FAQ

Orders

I haven't received my confirmation email

Can I cancel of modify my order?

Gift Cards

Does Boardies® price match?

The prices on your website have changed

Delivery

When will my order dispatch?

Tracking your order

Not home when your order is delivered

Wrong item recieved

Missing item

Faulty / damaged item

Lost parcel

Payments

What methods of payment do you accept?

When is my card charged?

Shipping costs

Customs & import charges

Returns

Returns & exchanges

When will I receive a refund for my returned item(s)?

When will you exchange my returned item(s)?

Do you refund delivery charges if I return something?

General Enquiries

What size should I order?

How should I care for my Boardies® products?

Do you offer any first-time customer discounts?

Wholesale

Press

Job enquiries