FAQ

Orders

I haven't received my confirmation email

Can I cancel of modify my order?

Gift Cards

Does Boardies® price match?

The prices on your website have changed

Delivery

Tracking your order

Not home when your order is delivered

Wrong item recieved

Missing item

Faulty / damaged item

Lost parcel

Payments

What methods of payment do you accept?

When is my card charged?

Shipping costs

Customs & import charges

Returns

Returns & exchanges

When will I receive a refund for my returned item(s)?

When will you exchange my returned item(s)?

Do you refund delivery charges if I return something?

General Enquiries

What size should I order?

How should I care for my Boardies® products?

Do you offer any first-time customer discounts?

Wholesale

Press

Job enquiries