Please wait 2 hours and check your spam mailbox.

If you still do not receive the email, please contact our team at info@boardiesapparel.com and they will be able to assist you.

To ensure the fastest delivery for our customers, orders are immediately sent to our warehouse for processing.

If your order has not been dispatched, we will do our best to cancel or modify your order.

Please contact our team at info@boardiesapparel.com and they will be able to assist you.

Once a gift card is purchased, you will be emailed with the card details and instructions on how to redeem at checkout. 

We recommend that you forward the E-Gift Card to the recipient but you can also print the email.

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can a gift card be used to pay for shipping?

Yes, gift cards are applied to the final order total which includes shipping.

Can gift cards be used in conjunction with a discount code or sale item?

Yes.

How do I check my gift card balance?

Please email info@boardiesapparel.com and our team will confirm your balance.

How long do I have to spend my gift card?

1 year after purchase.

At this moment, Boardies® does not price match guarantee. 

Our prices on site are a response to sales, stock and customer demand.

For this reason we cannot refund any price differences, however, in the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. 

We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered, we will let you know as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

USA & Canada

Orders usually dispatch within 48hrs (business days) of placing your order.

UK & Rest of the World

Orders placed before 12pm Mon-Thurs will be dispatched the same day.

You will receive a shipping confirmation email with your tracking number once your items are on the way. Please click on the tracking link provided to check the progress of your delivery.

We recommend that you input your mobile number to get the latest updates on your delivery.

If you have any other queries, please email our team who will be able to assist.

info@boardiesapparel.com

If you have received the wrong item, please contact our customer service team with your order number, photograph of the incorrect item and details of the missing item.

As soon as we have been made aware we will need you to ship back the incorrect item so we can issue the exchange. Please be sure to include your order number and the item missing (including size) in the parcel.

returns@boardiesapparel.com

If you have a missing item from your parcel, please contact our customer service team straight away via email with the following information: order number, full name, shipping address, item and size of missing item.

If your parcel was damaged or opened in transit, please take a photo and email to returns@boardiesapparel.com

If you are not available when your Boardies® order arrives, the courier may leave a calling card or you will receive an email or text.

Please contact the courier directly to rearrange a delivery time more suitable.

We want to make sure we can resolve this quickly as possible for you.

On the rare occurrence of receiving a faulty item, please contact our customer services team as soon as possible. Please include your order number, a description of the item and a photo of the fault.

Please do not return a faulty item unless advised to do so from our team. We will advise on the next best steps to fix the issue.

returns@boardiesapparel.com

If the tracking for your parcel shows it has been delivered but you haven’t received it, you should:

• Check if someone else at your address accepted the parcel
• Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place such a porch or garage
• Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box. Follow the instructions on that notice to request a re-delivery or to arrange collection of the parcel

If you are still having trouble, we recommend you get in touch with the courier directly and get a reference number for your missing parcel. Please then email our customer service team to assist you further.

returns@boardiesapparel.com

You can use any of the payment methods which have symbols in the footer of the website. (Amex, Apple Pay, Google Pay, Maestro, MasterCard, PayPal and Visa). Please note that all credit and debit card holders are subject to validation and authorisation by both us and the card issuer to protect you against fraud.

Payment will be taken immediately, and you will receive an email confirming that your order has been successful.

Please visit our Shipping & Returns page for a full breakdown of shipping costs and options. This can be found in the footer of the website or on each product page. 

This is dependent on the recipients customs regulations in their country. All customs charges are to be paid by the customer upon receipt. Should they be payable, the customer will be notified that this is to be paid before delivery can be made.

Please visit our Shipping & Returns page for detailed information on returns and exchanges. This can be found in the footer of the website or on each product page. 

Once delivered into our warehouse, returns can take up to 14 days to process. 

You will receive a confirmation of your refund via email. 

The money should appear in your bank account within 3-5 working days. Refunds will only be made to the card used for the purchase. 

If this has gone past the estimated time frame, please contact our customer service team who will be happy to look into this for you.

returns@boardiesapparel.com

Once delivered into our warehouse, exchanges can take up to 14 days to process. 

You will be notified of the progress of your exchange via email. 

If this has gone past the estimated time frame, please contact our customer service team who will be happy to look into this for you.

returns@boardiesapparel.com

We currently do not offer to refund delivery charges for returns or exchanges.

You can find our size guides located on each product page.

If you are still unsure, please contact our team at info@boardiesapparel.com and they will be able to assist you.

You can find care information located on each product page.

If you are still unsure, please contact our team at info@boardiesapparel.com and they will be able to assist you.

Yes, we offer a welcome discount for new customers.

Sign up to our newsletter to access this exclusive offer and receive updates regarding new arrivals, promos, and much more!

info@boardiesapparel.com

Please email our sales manager Nick who will be able to assist you with your enquiry:

nick@boardiesapparel.com

Please email our team who will be able to assist with your enquiry.

info@boardiesapparel.com

Please email our team who will be able to assist with your enquiry.

Be sure to include your contact details and social media platforms.

info@boardiesapparel.com

The best place to keep an eye is via our LinkedIn page!

Boardies® LinkedIn