If you have received the wrong item, please contact our customer service team with your order number, photograph of the incorrect item and details of the missing item.
As soon as we have been made aware we will need you to ship back the incorrect item so we can issue the exchange. Please be sure to include your order number and the item missing (including size) in the parcel.
If you have a missing item from your parcel, please contact our customer service team straight away via email with the following information: order number, full name, shipping address, item and size of missing item.
We want to make sure we can resolve this quickly as possible for you.
On the rare occurrence of receiving a faulty item, please contact our customer services team as soon as possible. Please include your order number, a description of the item and photographic evidence of the fault.
Please do not return a faulty item unless advised to do so from our team. We will advise on the next best steps to fix the issue.